Your privacy and the security of your information is important to us. In accordance with the statutory regulations on the protection of personal data, in particular the new European General Data Protection Regulation (GDPR), which enters into force on May 25, 2018 and the Act on the Implementation of the General Data Protection Regulation, we will inform you on how we are dealing Your personal information. Our IT systems are protected against unauthorized access, modification or dissemination of your data, as well as loss or deletion by technical and organizational measures.
- Name and Data of Processing Manager
- What is Personal Information?
- What data do we collect and how do we use them?
- Legal basis for collecting your personal information
- Data protection
- Your rights and choices
- What are “Cookies” and why do we use them?
- Why do you have to accept the terms in the Privacy Statement?
Name and Data of Processing Manager
Responsibility for processing personal data as processing manager is borne by:
Između dolaca 11,
Šiška Menčetića 12,
What is Personal Information?
The Universal Declaration defines “personal information” as any data relating to an individual whose identity has been identified or can be identified. An individual whose identity can be identified is a person who can be identified directly or indirectly, in particular with the help of identifiers such as name, surname, identification number (eg OIB), location information, network identifier (eg IP address) or with help one or more factors that are inherent in the physical, physiological, genetic, mental, economic, cultural or social identity of that individual.
What data do we collect and how do we use them?
We collect only the personal information you want us to provide or the personal information necessary to provide and / or improve the service. Data is collected and received through our site, on social networks and / or in other ways. Your personal information is provided to us directly (for example, when you are addressing us, sometimes we collect them (for example, using cookies to understand how you use our websites and apps). You can give us your email address, name, phone number, and other information so that we can provide you with information about our products or surveys or simply if you want to receive information about the actions, discounts, and / or other activities and offers. We use your personal information solely for business purposes, as well as for management, support, and feedback on the service provided, and to prevent any breach of security, laws, or contractual terms. First of all, we will use your personal information for purchasing and order management, for actions or surveys, for answering your questions and inquiries, for conducting analysis and collecting statistical data.
Legal basis for collecting your personal information
Depending on the purpose of collecting and processing your personal information, the legal basis for your data processing may be: your consent, the legitimate interest of our company (improving our products and services, preventing fraud, securing and maintaining tools such as websites / devices safe for use), the execution of the contract or the service you have requested and the regulations that require the processing of personal data.
Building a profile in accordance with the General Regulation means any form of automated processing of personal data that consists of the use of personal data for the assessment of certain personal aspects related to individuals, in particular for the analysis or prediction of aspects related to work performance, economic status, health, personal preferences, trust, behavior, location, or movement of that individual. If you are registered on www.dubrovniktoptours.com, We will automatically process and combine all your personal information to combine to create your profile. If you visit our web site by clicking on “I accept cookies” to process your personal information for the purpose of providing online personalized marketing, we will automatically process the information that you have previously viewed on our website and combine it to create your profile. We create your profile for the purpose of evaluating your interests so that you can offer them the right products and services as well as send you the relevant interesting marketing content. We do not make decisions that are solely related to automated data processing that would affect the availability of products or services and all products and services are available to every user. Estimating your interests is only for the purpose of certain bids that we consider to be more interesting to you than other users, but all users have access to all bids.
We use technical and organizational security measures to protect your personal information from illegal or unauthorized access or use, as well as from accidental loss or loss of piece of data. Our data processing partners can process your personal information only subject to the above mentioned technical and organizational security measures. Your personal data is protected from unauthorized or illegal processing and from accidental loss, destruction or damage. The service we use has access only to the information that is needed to deliver the ordered packages
Your rights and choices
With regard to the collection and processing of your personal information, you have the following rights we are obliged to provide:
- Right to access
- Right to fix your data
- Right to delete your data
- The right to limit processing Data portability
- Right to Objection
- Right to data portability
- Submitting complaints to the supervisory authority
- The right to withdraw consent
You have the right to receive confirmation from us whether your personal information is processed and, if processed, access to personal information and the following information: the purpose of processing, personal data categories, personal data recipients (as well as any other information in accordance with applicable regulations) . If data are transmitted and processed outside the EU, you are entitled to information on special protection measures. When possible, you can get a copy of the personal data that is being processed.
You are entitled to receive from us correction, deletion or restriction of processing, without unnecessary delay, of personal data relating to you. Taking into account the purpose of processing, you have the right to supplement incomplete personal information, including by providing additional statements. You are also entitled to the portability of your personal information.
You have the right, at any time, to file a complaint about the processing of personal data relating to you, based on your particular situation. You can oppose the use of your personal information for direct marketing purposes and oppose automatic processing, including creating a profile.
You can withdraw your personal data processing consent at any time without affecting the lawfulness of processing that is based on your consent before it has been withdrawn. If you want to withdraw your consent, please contact our contact person in charge of data protection (see the section below). You also have the right to file a complaint with the supervisory authority.
What are “Cookies” and why do we use them?
Why do you have to accept the terms in the Privacy Statement?
When you visit our website, as well as by electronic communication, you agree to and consent to the processing of your personal information in the manner provided in this Privacy Statement. If you are interested in providing certain services (prize games, newsletters, new product details), we will take additional direct personal information (name, last name, address and e-mail address). In that case, we will request your consent to the collection and use of your personal information, which will be used solely for the purposes for which you have provided us.
If you have any questions regarding this Statement of Privacy, please contact us and we will be happy to answer all your questions.
For basic information, exercising your rights or any questions regarding this Privacy Statement, you can contact our customer support by email at email@example.com or by phone: +385 (0) 923188005.
We will process your inquiries and requests without undue delay and in compliance with legal obligations and we will inform you of the measures we have taken.